Frequently Asked Questions
What is the cancellation policy?
To ensure quality service to all clients, CCleans has implemented a cancellation fee for appointments that are canceled with less than 24 hours' notice. This fee helps compensate for the time and resources reserved for your cleaning, as last-minute cancellations can significantly impact the ability to serve other customers. If you cancel your appointment within 24 hours of the scheduled time, a cancellation fee (half the cost of your selected service) will be charged. In the case of a no-show, where there is no notification, the full cost of the scheduled cleaning service will be charged. It is understood that emergencies can occur, and exceptions will be considered on a case-by-case basis. Your understanding is appreciated, as it helps maintain a smooth and efficient schedule for everyone.
Do you offer any promotions or discounts?
At CCleans, we frequently offer special promotions and discounts throughout the year to provide our valued customers with great savings. To stay informed about the latest offers, we encourage you to join our mailing list. As a subscriber, you'll be the first to know about our exclusive deals and limited-time promotions.
Additionally, we offer a Referral Program—when you refer a friend or family member to CCleans, you’ll receive 10% off your next cleaning service as a thank you for spreading the word about our business. It's our way of showing appreciation for your continued support!
Do you provide your own equipment and supplies?
Yes, we bring all the necessary equipment for the cleaning. Our team is fully equipped with high-quality, professional-grade tools to ensure that every cleaning job is done thoroughly and efficiently. If you have any special requests or specific equipment needs, feel free to inform us in advance, and we will do our best to accommodate you.
Do I need to be home for the cleaning?
No, you do not need to be home during the cleaning. We understand that your time is valuable, so we can arrange access to your property through a key, lockbox, or any other method that works best for you. Your satisfaction and security are our top priorities, and we take extra care to respect your home while providing excellent service. If you have any special instructions, feel free to let us know ahead of time.
Can I request certain cleaning products to be used or areas to be focused on?
Yes, of course! Your feedback and needs are our top priority. Let us know if you have any requests during the consultation, or email us at any time.
How should I prepare for my cleaning appointment?
To prepare for your cleaning appointment, simply clear any personal items or clutter from surfaces like countertops, tables, and floors to allow us to clean effectively. Ensure we have access to your home, either by providing a key, lockbox, or access code if you won't be present. If you have any specific requests, areas that need extra attention, or product preferences, feel free to let us know ahead of time. For homes with pets, we kindly ask that they be secured in a safe area during the cleaning. With these simple steps, we can ensure a smooth and thorough cleaning experience for you.
What areas do you service?
We proudly serve the Kansas City MO Northland and the surrounding areas. If you're unsure whether we cover your location, please feel free to contact us, and we'll be happy to confirm. We strive to accommodate as many clients as possible and are always expanding our service areas to meet demand.